Props to BigAir towers - customer service/warranty

Rhawn

I've had my BA tower for a year and a half. I didn't exactly do a good job of keeping my tower lubed where it should be and cleaned. The Heims at the end of each leg had corroded, in turn corroding the knobs. I wrote BA with my issue and they shipped me out 4 new Heims and Knobs and only charged me shipping. Thought it was worth mentioning.

joedirt00 · Posted: May 04, 2007 11:47 am Post subject:

They were really good to me when I 1st bought my tower. The cross braces they sent me were too short and I ended up mounting them with out really paying attention Embarassed

They ended up too high on the sides of the tower and it had a little wobble to it. I called them and they sent me a new longer set overnight for free. I told them that I already had the 1st ones mounted so they said to keep them so I didn't have to worry about the extra holes in the tower.

It turns out that the 2 sets of braces look better, IMO Cool

Orange Peel · Newbie Joined: 11 Apr 2007 Posts: 37 City: Gilbert, AZ

I really like my tower from them as well, no issues to deal with so I can't comment on their service, but the tower is awesome and they got it to me fast!

wsuwakeboarder · Posted: May 06, 2007 10:58 am Post subject:

Yea i actually just installed my last weekend. everything looks great just have to see how it goes.

Rhawn, you mentioned of lubing the knobs and corroding, Should i do that everyonce and a while, so this does not happen?

Rhawn · Posted: May 06, 2007 4:43 pm Post subject:

Straight from the email

"My supervisor said that using a little petroleum-based lubricant on the zinc heims should keep you from having this problem again."

The heim is the eye you screw into the end of the leg, which the knob-bolt goes through.

wsuwakeboarder · Posted: May 07, 2007 9:43 am Post subject:

Yo thanks man you helped me out, i will surely do that.

LSxChevelle · Newbie Joined: 28 Feb 2007 Posts: 48 City: Kent

I'll have pics of mine installed tonight on a freshly painted boat!