LiquidForce...Bad costumer service?

Tyler*Moore · Guest

I'm looking to buy some LF Ultra Suction Bindings. The shop I will be getting them from mainly carries HL, but can get me some LF's if I realy want them. The owner told me that I'd be better with an HL because LF have AWFUL comstumer sevice,abd if they ripped Id have to buy new overlays,and HL would just give me new ones. Is this true, or was he just trying to get me to buy HL...I dont think the owner would lie to me, but you never know...? Embarassed

bluefish86 · Posted: Jan 27, 2003 12:48 pm Post subject:

I'm not sure about LF, but I do know from experience that HL will give you the new overlays for free.

Tyler*Moore · Guest

O yea...and PLEASE dont come on here and rip LF just because you dont like them. I want to hear from people who have worked with LF's costumer service before...THANKS

B-rad · Posted: Jan 27, 2003 1:17 pm Post subject:

I have never had a problem with them at all. I know of a few people that I ride with that have actually been given brand new bindings instead of replacing the overlays. You can also go onto the web site and speak on the forum. Don Wallace is on about every other day or so along with Ray Cruz. Between the 2 of them they will insure everything will go smooth.

Tyler*Moore · Guest

Thanks guy...I'll call Pat and have him order me some.

Breezer · Outlaw Joined: 17 Jan 2003 Posts: 246 City: Austin

I had a pair of LF bindings start to come apart and they gave me a new pair.

JJ Bauman · Posted: Jan 27, 2003 1:54 pm Post subject:

Tyler-
I deal with LF through the store and have had no complaints with any of their service to my store. They make quality stuff.

derrick lenz · Posted: Jan 27, 2003 2:24 pm Post subject:

oh man LF has awsome customer service. my board was coming apart along the binding inserts and they replaced it in a short 6-7 months. thankfully the board shop i bought my board from (sail and ski) kicked ass and they let me have free demos the whole summer. still it was quite a hassel driving 30 minutes every time i wanted to ride to go pick out a board.

Tyler*Moore · Guest

Also...does anybody know if Ultra suctions and more or less supportive than the 2003 Highbacks

Mariognarly · Addict Joined: 14 Jan 2003 Posts: 853

I know of a lot of instances where the overlays have ripped, and every instance the boardshop that my friends bought their boots from have gotten new pairs of bindings. I think it depends on the boardshop as well as LF.

Kyle Shaw · Outlaw Joined: 18 Jan 2003 Posts: 157 City: Pittsburgh

I've had my ultras for over a year, an i have had no problems.

About the costomer service.. I bought the deep suctions a year and a half ago, I broke them once, i sen the back and they fixed them for me. When they broke the second time, i sent them back and asked for different bindings. They ended up sending me 2002 Ultras. I think there costomer service is the best.

WakeMeUp · Outlaw Joined: 13 Jan 2003 Posts: 125 City: Sherbrooke, Qc

I have my Ultras since 1999 and still in shape... ok I need a new pair now because they streched after 4 years but still pretty tough

bryce_04 · Posted: Jan 28, 2003 5:38 pm Post subject:

LF customer service is great! I had a pair of 2001 pro sucs and the overlays started to fade so my boardshop sent them back for me and LF sent me back a brand new pair of pro suc LS. It was sweet. They'll take care of ya.

RYDOG · Outlaw Joined: 13 Jan 2003 Posts: 163 City: NOR CAL

I agree, LF customer service has been great to me...

skobi1 · Addict Joined: 15 Jan 2003 Posts: 639 City: eugene, or

I dont know about LF but HL has replaced my.... whoops... wait .. sorry tyler I'm an idiot... i dont even know what the base of my premier is made of .. sorry to waste your time Shocked

derrick · Addict Joined: 13 Jan 2003 Posts: 723 City: Orlando

HL, free overlays? BULL. Unless you send your bindings in or something, no free overlays for you. Send your bindings in= no bindings for a long time, because they take their sweet time with warranty work (after all, they already have their money).
peace
Derrick

wakesk8enTrevo · Newbie Joined: 16 Jan 2003 Posts: 7

HL customer servic is the greatest i bought a 02 belmont 131 and the shop had no fins for it so i told them to not worry about it and they gave me a small discount but not alot. So i got the board for 200 instead of 250 and when i got home i emialed HL customer sevic and told them what had happened and where i could get the new 03 fins at and they sent me 6 new 03 fins i dident even have to prove that i bought them they even overnighted them to me so im gonna say HL kicks some seriouse ass

RUSSIAN · Posted: Jan 29, 2003 8:47 am Post subject:

my 01 byerly overlays ripped and I had new 02 overlays on in two weeks, FOR FREE. I remember hearing that the lf cust. service was horible, I guess they have gotten better.

surf bum · Newbie Joined: 27 Jan 2003 Posts: 7 City: Eugene, OR

like the lf line and good luck so far, the exolf bindings just hold the foot in a diffent way than the hl. find what you like.