Nike Sucks Hole

Maestro · Posted: Mar 10, 2003 12:15 pm Post subject: Nike Sucks Hole

Ok, I bought a pair of Shox VC from an online store selling through ebay a couple months ago. I've only used them for indoor ballin', and after a few times out the upper started to rip. I really like the shoes, so I thought I'd keep using them and see how bad it got. It kept getting worse, and I didn't want to throw my $150+ down the drain. I'd heard Nike has excellent customer service, so I went to their website and filled out the defective product claim. They were supposed to get back to me ASAP. I never heard anything. I was still playing ball, so I didn't want to be left without shoes (it takes 2 weeks to have them replaced), so I waited until the season was done to pursue the matter further.

I just started my 2 week spring break, so I thought this would be a good time to get them replaced. I phoned in to their customer support center or whatever and sat on hold for a good 45 minutes. Finally some dude comes on the phone. I tell him the problem, and he isn't exactly being mr. polite (what can you expect, it's a crap job). So he asks me where I bought them. I tell him I bought them online, and immediately he says "We don't warranty products purchased online. Thank you sir." WTF... how is a shoe bought online any different than a shoe bought in store? I just sent an email bitching about my experience to Nike Canada, so we'll see what they do about it. As of right now I'm one pissed of customer though.

*chris* · Addict Joined: 12 Jan 2003 Posts: 982

i get the feeling we should f**k $hit...yeah we should f**kin start a riot...A RIOT

HAHAHA....tenacious d haha. that sucks though man, i bet they dont send a reply, or if they do itll just be a bunch of crap about policy and they will never get u fixed up.

Dees · Posted: Mar 10, 2003 12:29 pm Post subject:

you just now figured out Nike sucks balls

x2xwakegurlx2x · Guest

that sux, some thing like that happened to me with them, i jsut called back a night later hopeing to get a different person, i did, and i just said i bought them in a store and they wouldnt take them back because i didnt have a recipt (that did happen though), so they told me to send my shoes in, gave me some info i need to include, and 2 weeks later i got a voucher for anything off of there website, it was even for more then i payed for the shoes....good luck

Maestro · Posted: Mar 10, 2003 12:47 pm Post subject:

Yea, I was thinking about phoning back and saying I got them as a gift so I don't know where they were bought... Sounds like a plan...

STPHNSN23 · Guest

(buy adidas next time)

Ryan W · Posted: Mar 10, 2003 1:05 pm Post subject:

My buddy had a pair and the ripped.He phoned them and they gave him a free pair of shocks.Maestro there is only on nike store in Ontario its in Toronto thats where he had to pick up the shoes.

wake152 · Posted: Mar 10, 2003 1:28 pm Post subject:

dude nike is what makes my university run so i love it Smile

Maestro · Posted: Mar 10, 2003 1:40 pm Post subject:

The nike place is in Scarborough. You have to courier the shoes there. They're worried that if you drop them off there might be a bomb or anthrax or something.

I had the Kobes before the shox, and they were really good shoes. Before that I had horrible experiences with Adidas...

wake152 · Posted: Mar 10, 2003 1:43 pm Post subject:

GO NIKE

Jello John · Wakeboarder.Commie Joined: 12 Jan 2003 Posts: 1936

I'm sick of Nike. My shoes always self destruct within the first month that I have them, even if I just used them for basketball. It especially sucks that one of their most expensive shoes rips also.

I went with Adidas, got a pair of T-Macs, and they've been great so far. I'll probably buy from them again next time.

Maestro · Posted: Mar 10, 2003 2:34 pm Post subject:

Yea, Nike makes a very comfortable product, but I know far too many people that spend top dollar on their shoes and they defect easily and quickly. Adidas is really taking a step in the right direction with the T-macs and some of their other shoes...

x2xwakegurlx2x · Guest

ya i agree with that also, my shox were tearing after like a month, and i wasnt doing anything that should make that happen, all i did was do running in them, but now i have a pair of adidas, and they are holding up great, but i dont do as much with them as i do with my other shoes

Grace B. · Posted: Mar 10, 2003 3:52 pm Post subject:

My Shoxs tore too and I only used them for basketball and like two weeks into the season they tore. I kept wearing them and they didn't get any worse which was good. I may get a pair of the TMacs, I like the way they look!

wake152 · Posted: Mar 10, 2003 4:16 pm Post subject:

hey grace do u live in portland

Grace B. · Posted: Mar 10, 2003 6:16 pm Post subject:

Wake152- No, I don't live in Portland. I'm just a huge Blazer fan Very Happy

WRRide · Posted: Mar 11, 2003 7:44 am Post subject:

I have owned one pair of nike shoes in my life and they were junk!!! Pricy name brands suck I refuse to pay more than $60 for a pair of sneakers(usually I get away withspending like $30). I usually get good wear out of my cheap sneakers too!!!

Maestro · Posted: Mar 11, 2003 2:04 pm Post subject:

I called back today and got a woman employee. She was a lot more helpful. Didn't ask any questions. I got the #, so I should be all set... No response from my email though.