Disappointment in Company Wakeboards

calummoore · Posted: May 15, 2010 11:52 pm Post subject: Disappointment in Company Wakeboards

I just want to express the disappointment i have with Company wakeboards product and service.

I bought an ex demo Company wakeboard which was in very good condition from a shop here in Brisbane, Australia. I had it for about 3 months and rode it only 3 times before the Australia day weekend (January 26). I was happy with the board so far, not stoked but happy enough for the price. I went for an early ride and while getting up (approx 18mph) i caught a weak back edge while fooling around.

I was shocked that when i resurfaced that i had ripped the boot off the board. Upon closer inspection the insert had ripped out of the board which caused the base plate to snap. I took the board back to the shop and being ex demo i didn't expect a warranty. However being from such a weak fall i expected at least an alternative to help fix the board and a new base plate. All of which i was happy to pay for. The shop owner was shocked that the inserts had been moulded individually like they did on old boards and not the new way of when they are all joined to avoid them ripping out.

After months and months of stuffing around and lots of phone calls from the shop owner (who did a great job) he told me that it was practically impossible to get a new base plate for the board and company had nothing to offer. I was shocked. I sent the Company warranty section an email asking what alternatives there are for me to get a new base plate so i can actually ride this board and to let them know how disappointed i was. This was almost 3 weeks ago and i haven't had a reply back yet.

So this leaves me where? I have a useless board which i haven't ridden since January which has meant i have only ridden once since then on a mates board. There is no way i can afford a new setup and from what i'm told this board is only good for the bin now.

I bought this board to give a new company an opportunity and was hoping to be stoked with it. Yet all i'm left with is disappointment.

Sorry for the long rant but i thought it was fair to let people know that if you buy a Company board and have an issue do not expect help from them at all.

Calum Moore

David123 · Newbie Joined: 01 Feb 2009 Posts: 15 City: Murfreesboro

The same thing in your 2nd picture happened to me a few days ago. My first time out for the year i had just a regular fall going w2w and that happened. IT was my first time out riding my d2 and watson board

flixmaster · Site Owner Joined: 30 Oct 2003 Posts: 7488

Who did you email at Company? I have never had an issue with company not getting back to me ASAP. If you need the email to someone at company that can get you some answers email me directly. ed at wakeboarder dot com

Wakeboarder3780 · Posted: May 16, 2010 12:56 pm Post subject:

I've heard Company was very good for customer service. If you feel this is important I suggest skipping email and calling. Otherwise let flixmaster help you out. I'll be keeping an eye on this thread to see what happens...

Make sure you give them a good chance to get back to you (call them).

Medina · Posted: May 16, 2010 12:57 pm Post subject:

That sucks dude... I also think companys should give warranty after obstacle use. Since some defaults in the board design make edge delamination occur almost always, even with or wihtout hitting obstacles...

Chattwake · Posted: May 16, 2010 3:16 pm Post subject:

Wow that sucks. I also hope company handles this. Thank goodness you didn't get hurt!

Keep us posted.

leviwynnyk · Posted: May 16, 2010 3:27 pm Post subject:

I have the same board and had a very minor issue and the folks at Company were awsome. They went way above and beyond. Definitley call them, they will take care of you.

calummoore · Posted: May 16, 2010 10:35 pm Post subject:

The only reason i haven't called is because it'd cost me a hell of alot of money from Australia and there isn't a company dealer here. I have the owner's personal email now so i'll shoot him a message and hopefully he can help me out.

I hate bagging out on people and i was really hesitant on posting it but just got fed up with the situation. So hopefully they can come good and there'll be a good ending to it all.

flixmaster · Site Owner Joined: 30 Oct 2003 Posts: 7488

I would email a different person. I have the email of a customer service rep at company that has always been on top of it.

calummoore · Posted: May 20, 2010 11:37 pm Post subject:

Hey guys,

Just wanted to let you all know that Susie from Company wake got back to me and has hooked me up. I haggled to pay for the lot but she wouldn't have it, so we agreed that i pay postage. I think she may be throwing a t-shirt in the package aswell. So since i gave them a bad review which i thought was fair at the time i also think that's it's fair to write about the good aswell as she has definitely gone out of her way to make me happy and has changed my judgement on their company. (Is that pun? I don't really know)

Thanks everyone for your support and advice. I appreciate it.

Calum

Wakeboarder3780 · Posted: May 21, 2010 2:16 am Post subject:

good to hear. I figured things would change once you got a hold of someone. Cheers

Chattwake · Posted: May 21, 2010 4:35 am Post subject:

That's good to hear. Sometimes things just get hung up in warrenty/customer service limbo and you just need to get in touch with the right person. I'm stoked to see that Company obviously values its customers.