Hyperlite Service

CheerokeeWake · Criminal Joined: 27 Feb 2003 Posts: 69 City: Nashville

I just want to say that Hyperlite's service and warrenty department is excellent. I broke my 2002 Byerly DNA, and in two weeks, i was riding on a brand new 2003 DNA. Which by the way is an awesome board. I don't know how other companys handle there warrenty claims, but i will be a hyperlite customer for life.

Chris

Offdapeggs · Criminal Joined: 25 Jan 2003 Posts: 54 City: Tulsa, Ok

they did the same thing with my 02 belmonts,
the overlays ripped and they sent me a pair of 03's.
I will always buy hyperlight.

Wake upPp · Soul Rider Joined: 11 Feb 2003 Posts: 338 City: NOR-CAL

yup. their customer service is great. i'm going on five years of buying their products with no complaints. not saying that other companies are not as good, but as they say "if it ain't broke...."

Jon · Wakeboarder.Commie Joined: 12 Jan 2003 Posts: 1176

I'd like to comment on Hyperlite's service as well, but I won't be praising them like you all have. Over a week ago I ripped my Parks bindings. The very next day I called the place I bought them from and Hyperlite. Hyperlite said to go to my nearest dealer and they will fix them for me. So I called a dealer 30 minutes away and another dealer close to 2 hours away. Both said they could do nothing for me. I called back to Hyperlite and they said I was out of luck. The phone call I made to the place I bought them was a little better. They said they didn't have any overlays in stock but Hyperlite was supposed to send them in the next couple of days. I called them today (9 days after they ripped) and they said Hyperlite has still not sent them any and have no idea when they will have some. I think having to wait this long without even a slight hope of getting some new overlays is crazy. Hyperlite is definitely dissapointing me with this.

Wake upPp · Soul Rider Joined: 11 Feb 2003 Posts: 338 City: NOR-CAL

way too much leg work. what u shoulda done is put them in a box with a copy of ur receipt and a short note explaining what happened. then insure em and pay round trip shipping and send em off. a few weeks later they'll be back either repaired or replaced. (time frame depends on how busy they are of coarse)

Jon · Wakeboarder.Commie Joined: 12 Jan 2003 Posts: 1176

Wake upPp,

I would have done exactly that if it had not been for a previous experience. I had a Hyperlite Vest rip pretty bad about a year ago. I contacted Hyperlite and I did as they said: Box it with a receipt, took it to my nearest dealer, and pay them for shipping. I waited one week, nothing back, 2 weeks, still nothing back but I got a promise from the shop that I would get a phone call as soon as they came in. 3rd week, no phone call. At the end of the 4th week I called the shop, "oh yeah, it came in yesterday, we must have forgotten to call". I know this is poor service from the shop as well but 3 1/2 weeks for me to get a new vest from Hyperite? Its the middle of the summer. I am needing to ride for both tournaments and recreation.

indo · Posted: Jun 23, 2003 7:52 pm Post subject:

i need overlays too they said they are out of stck we will see

Dragonlady8 · Guest

Jon ~ sounds like you may have more of an issue with the shops you deal with. Ever thought that they (the shop) could have been the ones slacking with the calls and not following through?
Makes you wonder if it's just Hyperlite products with these guys?

Jon · Wakeboarder.Commie Joined: 12 Jan 2003 Posts: 1176

Yeah, I agree, the shops around here do suck, I live in Arkansas. But I have called about 10 different shops around the US and nobody has been able to do anything for me. And what really gets me is that Hyperlite says "I guess your out of luck". What kind of customer service is that?

WAKE99 · Posted: Jun 23, 2003 8:20 pm Post subject:

hyperlight is by far the best

skobi1 · Addict Joined: 15 Jan 2003 Posts: 639 City: eugene, or

I got my overlays replaced last year under warranty, they were replaced with the same 02 overlays as the ones that ripped. I did not have to send mine in my shop just ordered the new ones under warranty. Saturday I noticed that my left overlay was starting to rip again, so I took them to my shop today so they could see them. The guy called HL warranty while I was there and got the 03 overlays on order no problem.

I think your problem lies with your shop, and you got a HL rep that was having a bad day.

timmy · Addict Joined: 18 Jun 2003 Posts: 882 City: Jupiter, FL

i have had a good shop get hyperlite to overnight overlays to me. i have gotten 2 boards replaced due to breaking. I am about to get a parks board replaced due to delam. i have had pretty good luck with their customer service.

actiondcpd · Posted: Jun 24, 2003 12:44 pm Post subject:

I just had two of my overlays replaced ('02 parks) I ended up with one '02 overlay and one '03... I guess we'll see which one lasts longer. Either way the process was far easier than I thought... I think hyperlite has great service.

dbdynsty25 · Posted: Jun 24, 2003 1:35 pm Post subject:

Seems like overlays breaking is a common occurance. I've never had this happen. Why is it so easy for other guys to break em and not me?

johnny · Outlaw Joined: 20 May 2003 Posts: 109 City: Myrtle Beach

I just bought a carbon fiber handle like 2 weeks ago and it got cracked today. Do you think my shop or HL would help me out?? Its the 03 parks handle $140 bucks.