Another Problem with Hyperlite...

classik5onit · Criminal Joined: 07 Jun 2005 Posts: 87 City: Arnold

ok well i am venting about hyperlite because basically their board cracked on me and instead of replacing it they epoxied it for me. this is my story...

i purchased a hyperlite state 140 wakeboard package from a local store back in june of 2005. at the end of the season the bindings were falling apart and the board was cracking along the edge. In Novemeber 2005 i took the board back to the store with the receipt. they told me it would be sent back to hyperlite and it would be replaced. since then i have been in and out of contact with the store manager and Hyperlite itself. About two months ago i talked to the manager and she said that she had no idea why the board hadnt been replaced yet and couldnt contact the hyperlite rep. When i talked to Hyperlite 2 months ago they said they had no record of the board being sent back to them from the store as far back as july 2005. Hyperlite also couldnt track it as easily without an RA#. When i called the store they told me they didnt have the RA# (something that they should be keeping track of) and that they sent the RA# back with the board. its been 6 months now and no one knows anything about my board.Last time i talked to the manager was over a month ago when she told me the board was being shipped back to the store and should be in soon and that she would call me when it was in. As far as i know it doesnt take over a month for it to come in. When i talked to Hyperlite they said that it shouldnt have taken any longer than 6 weeks for the problem to be taken care of and that normally i would be given in this case a 2006 set up.

today i finally got a call from the store saying the board was in. after 6 long months.apparently it took so long becuase hyperlite sent my board back to a store ina a different state which is why it took so long.

the reason why im pissed is becuase not only did it take forever but get this. hyperlite didnt even replace my f ing board. they just epoxied up the crack and sent it back. the bindings are still falling apart. this is complete bullsh@%$. i could of epoxied the board myself and had it ready to go the next day. im calling hyperlite tomorow to let them know if they dont replace my board with a brand new set up that they are losing a loyal customer. wait now that i think of it theyve already lost me.

what should i do in this case besides what im gona do. anybody else have this sort of problem?

holdsworth · Posted: May 18, 2006 7:08 pm Post subject:

classik5onit, i haven't had any problem like that from hyperlite. back in 04, i had an 03 premier that started to get a crack on the interior of the board, so i sent it back to get a new 03 premier since it was the board i was used to. they sent me a brand new 2005 back to me for free. i didn't like that as much though so i bought a different model. i think they epoxied it up for you because it sounds like the crack was on the exterior. you should've asked your local shop if they could've done anything with it or any tips if you could do it yourself.

as far as the bindings are concerned, did you tell your shop there was a problem with them? if you didn't state anything about it, they won't bother with it. again, i had a pair of 30/60's that started to rip and they sent me two brand new overlays. the same thing happened with my 05 parks bindings last year; they ripped and i got 2 new overlays.

if something like this happens to your gear, make sure you tell whoever is dealing with it EXACTLY what you need to know and what you need to tell them. i would just e-mail (or call) hyperlite and talk to them about it and also talk to the local shop guys about anything that even they could have done wrong.

scott a · Ladies Man Joined: 13 Jan 2003 Posts: 9810

...maybe the store forgot about your board and never sent it in? once they found it again they just epoxied it real quick and said that's what hyperlite did. that would explain why your board wasnt replaced, and it would also explain why there was no RA number. just throwin out ideas here.

as far as i know HL is pretty good about dealing with warranty fixes. maybe email them directly instead of going through your shop?

Damon · Posted: May 18, 2006 10:22 pm Post subject:

shane515051 · Criminal Joined: 21 Apr 2003 Posts: 69 City: Safford

hyperlite is awesome about repairs, and or replacement. I think the store is full of sh%^. It wouldn't take to much to find out who the rep. is for your area. I would hunt them down and let them know what was going on with that store, and get to the bottom of it. I seriously doubt hyperlite has anything to do with the situation.

scott a · Ladies Man Joined: 13 Jan 2003 Posts: 9810

Laugh Damon, i dont think they even bother trying to fix the bindings any more since they are all hardware-less...

Damon · Posted: May 18, 2006 11:48 pm Post subject:

scott a, yeah, that was back in the good ole days, you're probably right.

skurfgod · Newbie Joined: 04 Feb 2004 Posts: 38 City: Westside!

I would seriously doubt they would epoxy a board at the factory. I have worked with Hyper. over 10 years and they have always stood by their product. When I was breaking Honeycomb Heer boards by the case, they were replacing them at no charge. I would talk to the local HL rep, because I think it is the shops deal.

JB

K-dub · Ladies Man Joined: 12 Jan 2003 Posts: 14760

I think it's the shop that is trying to cover thier ass as well.....highly doubtful that Hype had anything to do with this issue.

The dead giveaway is that Hype had no record of a RA#......there is no way in hell that board went back to them without one. If the shop says they can't find the RA, then that means they never called Hype customer service and got one.....see where the guilt arrow is pointing?

classik5onit · Criminal Joined: 07 Jun 2005 Posts: 87 City: Arnold

yeah i see what your saying but when i got to the store i watched the manager take the board out of the box and wrapping and all. i could have just epoxied it myself is what i was saying. the store said that hyperlite sent my board back to a random boardshop in another state. im calling hype now to figure it all out. thanks

scott a · Ladies Man Joined: 13 Jan 2003 Posts: 9810

classik5onit, shops keep those board boxes and skeleton backings so they can ship boards from their shop elsewhere (other shop locations, boat shows, etc). just because you saw the manager take the board out of a correctly marked HL box doesnt necessarily mean that it was just mailed from HL to your shop. i dont mean to point the finger at your shop, but i dont think HL would just epoxy a board and send it back.

03Belmont · Wakeboarder.com Freak Joined: 19 Aug 2003 Posts: 4656

I'm going to say it was the shop that did all this. that board would have never found its way back to you without a RA number and yes shops keep the boxes in the back ususaly. last year when I worked with a shop thag sold hyperlite we returned a few boards and never had one 'rigged' like that

hypelrite takes care of their customers sounds like your shop doesn't.

also as far as the rep goes. the rep would always return a shops call hoping for a new order or other stuff like that esp. in the winter and the start oh the 06 season

Chad H · Posted: May 19, 2006 3:59 pm Post subject:

03Belmont,
You heading to rambo's this weekend?

classik5onit · Criminal Joined: 07 Jun 2005 Posts: 87 City: Arnold

called hype and they told me to just bring it to another store that is a hype dealer and that they would return it and i would get a brand new set up. the shop made it seem like hype was the problem and hype made it seem like the shop was the problem. i got the reps name and number and i am going to call and figure out what went wrong. and let him know how bs the shop is. thanks

GBRIDER · Newbie Joined: 13 May 2006 Posts: 10 City: Gold Coast

definately a lame shop - tell the rep for sure. Maybe he can open up the competition instead

classik5onit · Criminal Joined: 07 Jun 2005 Posts: 87 City: Arnold

ok so i got in touch with the hyperlite rep from my area and he basically told me too bad about my board. he said that the hype return people decide whether or not to repair or replace the board. so now im stuck with a board that has practically the whole edge on the front corner of the board is epoxied. ill tell ya one thing i just keep on getting screwed in this. LF here i come

classik5onit · Criminal Joined: 07 Jun 2005 Posts: 87 City: Arnold

first day back on my board and the opposite end edge of the board is now splitting.

B_Fool · Soul Rider Joined: 15 Aug 2004 Posts: 373 City: Cen FLA

Try a Pure or Omega. CWB and LF stuff has surpassed HL...In my opinion.
The hinge boots are amazing.

DK Drop · Criminal Joined: 14 May 2006 Posts: 66 City: Saskatchewan

I recently ditched HL and bought Shane B Pro Model in the 141, heads above anything I have rode.

nfn · Soul Rider Joined: 25 Apr 2005 Posts: 388 City: Sioux City