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DoubleUp customer service ROCKS!

 
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Ralph
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Joined: 12 Jan 2003
Posts: 1144
City: Auckland, New Zealand

PostPosted: Jan 14, 2003 12:46 am    Post subject: DoubleUp customer service ROCKS! Reply with quote

Well I bought a left over 2001 Nelson 141 on 20th Jan last year, on the weekend I broke the front binding off in a unspectacular spill. Anyway took the board to my shop and they sent it back to DoubleUp. Picked up my free 2003 Nelson 142 today. Wow, they are the "Supra" of wakeboard companys. Good work.
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ATLwake
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Joined: 13 Jan 2003
Posts: 60
City: Duluth/Athens

PostPosted: Jan 14, 2003 10:33 am    Post subject: Reply with quote

Are you saying that it took them nearly a year to get your board back to you? If so, that doesn't sound like good customer service.
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Ryan_m
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Joined: 12 Jan 2003
Posts: 653
City: glen ellyn

PostPosted: Jan 14, 2003 10:38 am    Post subject: Reply with quote

he is saying that they replaced his old board with this years model.
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K-dub
Ladies Man
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Joined: 12 Jan 2003
Posts: 14760

PostPosted: Jan 14, 2003 10:56 am    Post subject: Reply with quote

"The Supra of wakeboard companies?" ????????
LOL, That's too funny! Laughing Laughing Laughing
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George
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Joined: 12 Jan 2003
Posts: 552
City: Chattanooga

PostPosted: Jan 14, 2003 11:37 am    Post subject: Reply with quote

He is saying that Double up has the same great costomer service as skiers Choice.
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K-dub
Ladies Man
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Joined: 12 Jan 2003
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PostPosted: Jan 14, 2003 11:41 am    Post subject: Reply with quote

george:
I understand what he is saying. I think it's hillarious! Laughing
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Mythodikal
Wakeboarder.Commie
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Joined: 12 Jan 2003
Posts: 1166
City: Beaumont, TX

PostPosted: Jan 14, 2003 12:17 pm    Post subject: Reply with quote

thats tyte ...... my bro had an 01 byerly and the srcew insert came out and they sent him a 02 byerly for free last year
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Ralph
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Joined: 12 Jan 2003
Posts: 1144
City: Auckland, New Zealand

PostPosted: Jan 16, 2003 2:13 pm    Post subject: Reply with quote

Rode the 03 Nelson for the first time last night, wow it's one slippery beast. Doesn't hold as hard an edge or pop as violently as the 01 but overall it is a much nicer board to ride with much softer landings and a much looser feel. I'm sure after a few runs I'll get the technique of laying a harder edge.
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K-dub
Ladies Man
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Joined: 12 Jan 2003
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PostPosted: Jan 16, 2003 4:16 pm    Post subject: Reply with quote

Ralph:
I have the 03' 138. I love it!
The first couple rides, I thought the same as you. The board has a small sweet spot. Once you find out where to lay your weight, the board really comes to life. Keep on it, you'll see what I mean.
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DoubleUPchic
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Joined: 17 Jan 2003
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City: Gainesville, GA

PostPosted: Jan 17, 2003 7:45 am    Post subject: Reply with quote

ATLwake, you need to quit hatin' on DoubleUP!!! Twisted Evil
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Zee
Outlaw
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Joined: 14 Jan 2003
Posts: 220

PostPosted: Jan 17, 2003 9:20 am    Post subject: Reply with quote

DoubleupChic, agreed.

I ripped an insert out a couple summers ago and they had no problem replacing it, no questions asked. Always had great experiences with DU!
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ATLwake
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Joined: 13 Jan 2003
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City: Duluth/Athens

PostPosted: Jan 17, 2003 10:04 am    Post subject: Reply with quote

Doubleupchic,
You need to stop hatin on me.

I'm not hating on double up, Ralph didn't make it clear how long they took to get him a board. It sounds to me like they took nearly a year. If they did, I'd be a little upset and would expect them to do something extra like sending the 03. If they had a good turnaround time and still sent him an 03 kudos to DU.
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ATLwake
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City: Duluth/Athens

PostPosted: Jan 17, 2003 10:05 am    Post subject: Reply with quote

btw, Double up was the last board I bought
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K-dub
Ladies Man
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Joined: 12 Jan 2003
Posts: 14760

PostPosted: Jan 17, 2003 10:09 am    Post subject: Reply with quote

man, everyone is so uptight lately......Springs almost here guys, let's throw down a group hug! Laughing
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wakeborder5
Soul Rider
Soul Rider


Joined: 12 Jan 2003
Posts: 279
City: Commerce

PostPosted: Jan 17, 2003 10:13 am    Post subject: Reply with quote

The Nelson looks like a pretty sweet board, the shape is sweet, I gotta try it Very Happy
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DoubleUPchic
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Joined: 17 Jan 2003
Posts: 4
City: Gainesville, GA

PostPosted: Jan 17, 2003 11:01 am    Post subject: Reply with quote

It's all in fun ATLwake, it's all in fun. You should know this by now Laughing

The last board you bought was a DoubleUP...and how long ago was that?

Hahaha...nothin' but...fun....
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ATLwake
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Joined: 13 Jan 2003
Posts: 60
City: Duluth/Athens

PostPosted: Jan 18, 2003 3:50 pm    Post subject: Reply with quote

Ahh..... 96 my glory days.
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