In case anyone was wondering....

HHI Dave · Posted: May 10, 2009 8:24 pm Post subject: In case anyone was wondering....

....a wakeboard rack will in fact float with two boards strapped in. Fortunately, it didn't hit my rear seat passenger in the face and we were able to circle back and retrieve it. It had two brand new boards in it. Whew!!

How do you guys think Monster Tower will respond when I email them the pics?

Wakebrad · Ladies Man Joined: 11 Dec 2003 Posts: 12257 City: Dallas

HHI Dave, wow, that's pretty gnarly. Glad not too much damage was done.

bonsaitree · Outlaw Joined: 12 Mar 2007 Posts: 198

It kinda depends on how long you've had it, but my guess is that they'll warranty that without argument. See if you can get better close up pictures of the broke weld. It looks like it was welded way too cold and too much on the cross bar, not enough on the post. There really doesn't look like any penetration at all. I hope they either fired the guy who welded that, or he learned how to weld a LOT better.

BigAirNZ · Criminal Joined: 31 Mar 2009 Posts: 59 City: Auckland

Dam thats some dodgy welding! Very lucky indeed mate glad to know no-one was hurt.
I'd say you'll have a pretty good chance of getting a new one!

Medina · Posted: May 11, 2009 12:37 am Post subject:

Luck that it didn't sink with 2 new boards on it Laughing

ky1e · Wakeboarder.com Freak Joined: 31 Mar 2008 Posts: 2693

HHI Dave, HOLY TOLEDO!! Thank God no one was sitting right behind that to get a flying rack of boards to the skull at 20+ mph. How is monster going to respond? By dropkicking their welder in the nizzuts. It definitely wasn't going to sink with two boards on it though. I don't know if you have ridden without a vest on, but pretty much you sink as the board floats on top of the water, very uncomfortable feeling and one of the added dangers to riding without a vest.

STANG KILLA SS · Posted: May 11, 2009 4:29 am Post subject:

damn. weld failed.

i run a monster tower and rack, never had a problem, im sure they will send you a new one no problem.

JeffreyCH · Posted: May 11, 2009 4:47 am Post subject:

That's super lucky no one was hit by that. Let us know how they take care of ya on it.

ttuclint · Addict Joined: 12 Aug 2003 Posts: 984 City: Lubbock, TX

Never seen a monster rack that looks like that, must have been one of the first ones sent out a long time ago.

MONSTERMAN · Newbie Joined: 02 Mar 2009 Posts: 5 City: Maryville

HHI Dave - Sorry to see that happened to your rack! Shoot me an email and the pictures to support@monstertower.com and we'll get the warranty going on it.

Kenton
MonsterTower
877-778-6937

HHI Dave · Posted: May 11, 2009 7:18 am Post subject:

double post. Confused

HHI Dave · Posted: May 11, 2009 7:19 am Post subject:

Rhawn · Posted: May 11, 2009 7:36 am Post subject:

ctgretzky99 · Posted: May 11, 2009 7:45 am Post subject:

Yup, same reason I got the MT2, and my buddy Matt has one we put on yesterday. Well, finished it yesterday. Except we screwed up his front paws,a nd mounted them too far in and forward, so his window doesnt close Mad

Gotta remount them and fill the holes.

shaggyboarder · Posted: May 11, 2009 8:33 am Post subject:

That could of been really bad...glad no one was hurt...looks like monster has got you covered.

Commodore · Ladies Man Joined: 20 Jun 2005 Posts: 11636

Doesn't look like the weld failed, looks like the crossbar tube gave out and went with the weld. See the big hole in the rack itself? No point in notching out a hole, when the tube is already notched.

Either way, glad Monster is fixing it.

Hollywood · Posted: May 11, 2009 8:58 am Post subject:

haugy, does not look like the crossbar is notched, that is just the weld built up which gives the appearance. There is no hole. What a dog stuff weld...no penetration at all!

HHI Dave · Posted: May 11, 2009 9:08 am Post subject:

Just to clear this up, the cross bar is not notched, but there is a small 1/4" hole drilled in it. What you see is the weld build up.

Hollywood · Posted: May 11, 2009 9:25 am Post subject:

I didn't mean there was no drilled hole, that is obvious! HA, ok carry on. I wonder what the purpose of that drilled hole is. Did anything possibly fly out of there when it fell and you didn't notice?

kartman · Posted: May 11, 2009 3:31 pm Post subject:

the hole is for when you are welding it up. if you dont put a small expansion hole in it, when you go to finish up your weld, the air inside the tube is hot, and can sometimes blow it out, so the hole is for the hot air and gasses to excape without blowing a small part of your weld out. but thats nice to see that they are replacing it.

ronix_brendo · Posted: May 11, 2009 10:07 pm Post subject:

lol sooooo lucky it floated, if it was me and the boards sunk i wuld have gone nuts haha Twisted Evil

bjeremi · Soul Rider Joined: 30 Jan 2006 Posts: 433 City: Owasso

That's awesome that they are going to give you a replacement. That looks like one of the much older racks before there redesgin with the new triangle shaped cross tube. Pretty damn cool of them to go so far beyond what is required.

Commodore · Ladies Man Joined: 20 Jun 2005 Posts: 11636

Hollywood, you misunderstood me. I try again.

The Rack crossmember, that has the little hole we are talking about. We shall refer to that as the "Rack".

The piece still attached to the tower with the leftover weld showing off the end of it will be called the "Mount".

What I meant is, that it's strange that the Rack has that huge gaping hole. The edges are not smooth which to me, means it was not put there on purpose.
It looks as though it pulled that section out of the Rack, and is still attached at the mount.

If we got a side shot of the Mount, we could see if the welds actually held, and the aluminum pulled out of the Rack. Or if the welds failed, and that's just a big gaping hole in the Rack.

Hollywood · Posted: May 13, 2009 6:59 am Post subject:

There is no big gaping hole in the rack. The edges are a weld bead that didn't penetrate anything. There is also part of the weld broken off on the mount as well. We already see the mount and there is no chuck of rack on it, it is just a piece of aluminum pipe with a really thick wall and part of the weld bead broken off on it still. The mount has a weld bead left on it giving the illusion something is missing inside, but if you were to grind off the bead on the rack it would be a smooth piece of pipe left there, with the gas hole drilled in.

Come back to this thread after the wedding and you'll figure it out. Laughing

Commodore · Ladies Man Joined: 20 Jun 2005 Posts: 11636

After zooming in on the pics.

Yes. I am a moron. Embarassed

Alrighty then, guess I'll mosey on out. Laughing

flixmaster · Site Owner Joined: 30 Oct 2003 Posts: 7488

Good thing Monster lurks on the forums. Hope they handle your issue.

Hollywood · Posted: May 13, 2009 11:09 am Post subject:

I just realized I used mount in a place I should have said rack.

Glad to hear MT is covering it, surely they should.

HHI Dave · Posted: May 13, 2009 2:33 pm Post subject:

Kenton and I have been exchanging emails and he is handling it. I've had my Monster tower for over 3 years now and the service after the sale has been second to none. Cool

dirtysparks · Wakeboarder.Commie Joined: 07 Jul 2004 Posts: 2428

Monster is awesome...I had a weld break on my tower(probably because we're so good), on the upper bar where it swivels. They sent me a new to crossmember no questions asked.

Also, I've probably mentioned this before, but my buddy drove over one of my racks and one of the fingers bent. I called them to see if I could just buy the finger for the side that broke and they sent me the piece free within a few days, complete with can coozies and stickers.

briloves2ride101 · Newbie Joined: 11 May 2009 Posts: 49 City: discoverybay

Hollywood,
haha i toltally agree they should

JeffreyCH · Posted: May 13, 2009 6:53 pm Post subject:

Love to hear about companies standing behind their products, pure awesomness

bjeremi · Soul Rider Joined: 30 Jan 2006 Posts: 433 City: Owasso

While they should and have, man this really speaks for a company when they go so far above and beyond what is required of them. That rack is obviously way out of warranty and they didn't even flinch about replacing it. There are probably a few companies out there that would not have even emailed you back.

HHI Dave · Posted: May 14, 2009 1:53 pm Post subject:

Wow!! New rack arrived today. www.monstertower.com rules! Cool

Thanks Kenton.